All software keys are tested and verified and work:

• The license key is case sensitive. 
• The license key must be entered with the dashes
• You must type in the license , copy/paste from email will not work
• Make sure you installed the correct version of the software (BASIC or PRO) for your license

Locate the original email that was sent to you. If you purchased a CDROM or USB version the key is printed on a sticker inside the case.

If you entered the correct key but the software does not 'remember' the key please refer to this page